Most helpful review
New Reviewer

Ask a question and talk to a person please

Hi, do the hunter Chelsea boots come in a half size? I received a 6 and it needs to be bigger please.
View full review
ID
#4250819 Review #4250819 is a subjective opinion of poster.
Location
Bountiful, Utah

Cannot find a way to contact them about my gift card not being redeemable on their site

I have tried phoning, emailing, live chat, trying to find a store. I have tried using different browsers, clearing cache, laptops, tablets, phones - nothing works.

User's recommendation: Don't bother.

View full review
ID
#4059909 Review #4059909 is a subjective opinion of poster.
Location
Exeter, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Returned Item But They Have Not Issued a Refund

I returned an ugly pair of clogs. They were an impulse purchase and really were clunky and ugly in person! I have been waiting almost a month and they have refused to issue a refund. They were returned in completely untouched condition as I took one look at them and didn't even try them on. Hunter has perhaps the worst customer service I have ever experienced. No phone support, only online chat "because of COVID". This is 2022, get real. But I suspect they have so many complaints they do not want to subject their agents to a barrage of dissatisfied customers. I WOULD HIGHLY RECOMMEND NOT ORDERING ANYTHING FROM HUNTER, ESPECIALLY ONLINE.
View full review
ID
#3980996 Review #3980996 is a subjective opinion of poster.
Loss
$50
Preferred solution
Full refund
New Reviewer

I don’t want to leave my bank information on your page I want to talk with someone one not chat

Emailed you and didnt get a response to how to return the boots I purchased that are size 7 and 12 needed 8 & 13 pink Disney boots cause these were for my granddaughters birthday but they are too small so I wanted bigger size and just wanted to talk to someone on the phone without giving my bank information
View full review
ID
#3895037 Review #3895037 is a subjective opinion of poster.
Location
Baltimore, Maryland
New Reviewer

Billing issue wrong

We are all dealing with the C019 crisis and we will have many issues in our lifetime. This is not the way to handle customer issues by ignoring them all together!

User's recommendation: Watch the red light.

View full review
ID
#3120790 Review #3120790 is a subjective opinion of poster.
Location
Alexandria, Louisiana
Loss
$159
Preferred solution
Just a simple response!!
New Reviewer

Need help with boots....too big. Leaving for trip soon

I am not really pissed off .just a crunch time to receive a smaller sized boot. Thank you, if you get this in a timely manner, please call 206 660 ****. Thanks again Pauline

User's recommendation: Downsize.

View full review
ID
#3048686 Review #3048686 is a subjective opinion of poster.
Location
Seattle, Washington
Preferred solution
Different size
New Reviewer

Missing delivery

I ordered on July 27, 2021 and I havent receive anything Canada post called me and said that they delivered at 4933 same street is my neighbours address I went to asked her about it and she didnt receive anything, so Im still spectating my order or my money back. Thanks for your answer ASAP
View full review
ID
#2888837 Review #2888837 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I never received my order or a refund

I placed an order with Hunter Boots on the Canadian website on December 16th. My order was cancelled on the 18/19 without any warning or explanation provided. I have been going back and forth with them for over 1 month and I still have NOT received my refund of $161.28. I have checked with my bank and no refund from that company has been made. I have spoken with at least 5 different people at Hunter It took over 2 weeks to even receive a reason as to my order was cancelled.
View full review
ID
#2387231 Review #2387231 is a subjective opinion of poster.
Cons
  • Customer service
Loss
$161
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Not happy with service

Update by user Jan 09, 2021

Not resolved and my last nam is Glasgow

Original review posted by user Jan 09, 2021
I sent my boots back because they were too tight on my leg.I sent back right away I was going to exchange for shorter boot, you had neither of the ones I wanted out of stock.. so I bought them from the bay I bought them on dec, 21 you said you got them you were processing them I want my money back I kept sending text back and forth then you said wait for thirty days then I got an email that you sent my boots . I did not order another pair then you said I could send my boots back when I got them. so I asked which boots you were sending, and it was the same one I just sent back !! I just wanted my money back!! All I did was take them out of box and try them on and did not fit sent back this Is the worst service I have ever had. why would I exchange for the same boot ??? I had texted with someone for a month it is over 200.00,and I needed it in the holiday season !! I am sorry I ever bought from you. I am mass I have to wait probably another month b I will never shop at Hunter again!

User's recommendation: Do not shop unless you want mistakes and no communication no help still have my dollars.

View full review
ID
#2372687 Review #2372687 is a subjective opinion of poster.
Cons
  • No customer service
Preferred solution
Full refund